POLICIES AND PROCEDURES
F.J. Merrison & Son Ltd., policy is to ensure that all clients receive the highest level of service and care. It promotes value for money.
We have put in place systems to survey and analyse client feedback so we can ensure our service meets the clients needs and expectations.
- treat all clients with courtesy, professionalism and integrity
- deliver a professional and seamless service
- react if standards full below expectations
- provide value for money
- regularly obtain client feedback to ensure continual improvement
Customer focus, continual improvement and involvement of people.
It is our priority to provide the highest levels of customer service at all times.
We aim to demonstrate the knowledge and skills needed to manage activities, products and services to a consistent high quality, cost performance and reliability from purchasing to estimating and marketing.
We aim to monitor and benchmark all our activities to help identify and improvement where needed.
Our commitment to customer service is demonstrated by our ongoing targets and performance monitoring to ensure we lead the way.
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We are a responsible contractor and whenever possible we set to recycle from office material to site. Our personnel have been trained in environmental awareness and the Companies aims to reduce reuse and recycle where possible.
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We have in place a policy that meets our commitment to providing a safe and healthy place for all employees, subcontractors and the general public. We achieve this by identifying risks, training all employees, providing suitable equipment and maintaining performance. Our safe systems of work ensure all risks are assessed, reduced and where possible eliminated.
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F.J. Merrison & Son Ltd., is an equal opportunities employer that endeavours to treat all individuals fairly. We recognise diversity and difference. We have a varied workforce and we seek to employ based on merit irrespective of matters such as gender, race, age, disability, religion, background and other considerations.
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How staff conduct their work reflects on the organisation for which they work.
We have a code of conduct policy in place to ensure all staff implement the code at all times when dealing with clients, residents and the general public.
We believe all persons deserve consideration, understanding and respect. It is important for all people working with or for F.J. Merrison & Son Ltd to understand its importance and to work at the same high standards, including keeping appointments, working within permitted hours, respecting property, privacy and keeping noise to a minimum.
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All subcontractors and suppliers are assessed against key performance indicators to enable us to continuously improve our service. We share idea's and innovations to improve quality, cost savings and increase speed of delivery.
We seek long term relationships with subcontractors to meet skills competency and conduct.
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